This video outlines the three levels of anxiety and how to respond to each. When you can identify each the work becomes straightforward. Anxiety is not a monolith. Each has it’s own physiological markers and defense patterns. By following your client’s body you can anticipate what defense will likely come up next. This keeps you ahead of the emotional movement. Instead of being caught flatfooted, you’ll be ready with the appropriate technique. More importantly, you’ll be more present as opposed to being on the defensive yourself. It’s this present-ness that transforms technique into real caring connection.
Assertiveness is setting boundaries that makes giving safer.